Returns & Refunds Policy
Last updated: October 2, 2026
Love your skin or your money back. The Cultured Cleanser carries a 30-day money-back guarantee and the Skin Microbiome Test a 90-day money-back guarantee, both counted from the day your order arrives.
Opened and used products are covered. The guarantee exists so you can try them on your own skin.
The Cultured Cleanser
Use it for 30 days. If you do not love it, email us within 30 days of delivery and we will refund the bottle to your original payment method. You do not need to send it back unless we ask; if we do, we provide a prepaid label.
The Skin Microbiome Test
Not for you? Request a refund within 90 days of delivery and return the kit by mail with the prepaid envelope in the box. Once we receive it, we refund the kit to your original payment method.
Subscriptions
You can cancel a subscription at any time and future charges stop. The bottle from your most recent charge is covered by the 30-day guarantee above.
How to request a refund
Email support@superbio.me with your order number and the email you used at checkout. We reply within two business days.
- Refunds go to the original payment method.
- We may ask you to return an item; if so, we send a prepaid return label and instructions. Please do not send anything back before we ask.
- A refund is available once per product per customer.
Damages, defects, and incorrect items
Please inspect your order when it arrives and contact us immediately at support@superbio.me if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the original item, and once the return is accepted, place a separate order for the new item.
Refunds
We confirm every refund by email once it is approved.
If approved, refunds are issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@superbio.me.
Software subscriptions
Except where required by law, app/software subscription purchases are generally non-refundable once the billing period has begun. You may cancel at any time to avoid future renewals.
Contact us
Questions about returns or refunds? Email support@superbio.me.